This article was last updated on 26/03/2020. Please refer to health.gov.au for latest health alerts regarding COVID-19.
We can’t see you face-to-face at our office locations right now,
but we are still open for business!
Sureway remain focused on continuing to support the needs of our PARTICIPANTS and employers while also protecting the health and wellbeing of all of our customers, staff and our communities during this time of uncertainty. For this reason, we have implemented a number of measures across our business to ensure that we can continue to deliver these essential services.
Advice for PARTICIPANTS
Sureway are moving to phone servicing for all PARTICIPANTS to ensure that you can still access the services and support you need to find or stay in work, and stay on track with any programs or study you may be undertaking.
From Thursday 26/03/2020 all appointments will be conducted by phone where possible. A Sureway team member will call you on the day of your appointment. You are not required to attend the office. Please make sure you have your phone nearby.
You can continue to find details about your upcoming appointments within your MyGov account or via the Workforce Australia app.
We thank you for your patience at this time.
Advice for employers
Sureway are moving to phone and digital servicing across our business to ensure that you can still access the services and support you need to find and retain staff. Employers can still access Sureway’s range of services including applicant shortlisting, wage subsidies, and more.
You can contact us on 1300SUREWAY (1300 787 392), email [email protected] or contact your local team directly.
We thank you for your patience at this time.
Assistance for individuals and businesses
Sureway will continue to provide services including job search support and advice, and assistance for your new job. Employers can also still access our range of services and phone support.
We understand the impact that COVID-19 may have on you financially. There are a range of assistance currently available via Services Australia (Centrelink).
If you are experiencing mental and wellbeing challenges during this period we encourage you to reach out to the following services:
If you are in an emergency situation or need immediate assistance, phone 000.
| Beyond Blue | 1300 224 636 | www.beyondblue.org.au |
| Lifeline Australia | 13 11 14 | www.lifeline.org.au |
Useful links:
Services Australia: PARTICIPANTS – coronavirus (COVID-19)
Find out about your mutual obligations if you’re a job seeker affected by coronavirus (COVID-19).
Workforce Australia Facebook page
Useful links and resources related to job searching and requirements
